Booking and Reservations

What is the hotel’s full address and contact details?
Novotel Christchurch Airport, 30 Durey Road, Christchurch Airport 8053, New Zealand.
Phone: +64 3 595 0500
What are the check-in and check-out times?
Check-in is from 2.00pm and check-out is by 11.00am.
Can early check-in or late check-out be arranged?
Yes, subject to availability. Guests can request this in advance or on arrival. Fees may apply depending on timing.
What payment methods are accepted? Are surcharges applicable?
We accept major credit cards, Eftpos and contactless payments. A small card surcharge applies to credit and contactless transactions.
Is there a best-price guarantee for direct bookings?
Yes. Direct bookings made through Accor.com offer the best rate guarantee.
What is the cancellation or modification policy?
This depends on the rate selected. Flexible rates can usually be cancelled up to 24 hours prior to arrival. Prepaid rates are non-refundable.
Are special rates available for corporate or group bookings?
Yes. Corporate, conference and group rates are available. Enquiries can be sent to HA542@accor.com.
Are packages or promotions available?
Seasonal, weekend and dining packages are offered throughout the year. These can be found on Accor.com and the hotel’s website.
Do ALL – Accor Live Limitless members receive benefits?
Yes. Members enjoy stay points, status benefits and room upgrades when available.
Are there special conditions for stays with children?
Children are welcome. Many rooms accommodate families, and cots and high-chairs are available on request.

Arrival, Transport and Parking

How far is the hotel from the airport terminal?
The hotel is located directly beside the international terminal, about a 1–2 minute walk from arrivals.
Is an airport shuttle available?
A shuttle isn’t required due to the short walking distance.
What parking options are available?
Overnight parking: $30 self-parking (Long Stay Carpark) or $50 valet
Restaurant parking: Free for up to 6 hours when parked in the Long Stay Carpark
Conference parking: Free for up to 12 hours when parked in the Long Stay Carpark
Is the hotel open for very late or early arrivals?
Yes. Reception operates 24/7.
How easy is it to access the hotel from the city?
It’s a 15–20 minute drive. Buses, taxis and rideshares operate frequently to the airport.
Does the hotel provide car hire assistance or EV charging?
The team can help with rental car arrangements through airport providers.
EV chargers are available in the Novotel car park (within the Long Stay Carpark).
Is there a dedicated taxi or rideshare area?
Yes, located directly outside the hotel and airport terminal.
Are there any special arrangements for large luggage or sports gear?
Large luggage is no problem. Airport trolleys can be brought to the hotel.

Rooms and Room Types

What room types are available?
Superior King, Superior Twin, Executive King, Executive Twin, Accessible Rooms and Suites.
Are runway-view rooms available?
Yes. Many rooms on higher floors offer views of both runways.
Do inter-connecting rooms exist?
Yes. Selected rooms interconnect and can be requested in advance.
Are accessible rooms available?
Yes. These feature widened doorways, walk-in showers with support rails, lowered amenities and accessible layouts.
Do rooms include a fridge and tea and coffee facilities?
Yes. All rooms offer a fridge, tea and coffee facilities, filtered water taps and a safe.
Is WiFi included?
High-speed WiFi is complimentary throughout the hotel.
Are rooms sound-proofed?
Yes. The building includes acoustic insulation to minimise aircraft and lobby noise.
Are pets allowed?
Only certified service animals are permitted.
Are extra beds available?
Cots are available at no charge. Rollaway beds are not available.

Facilities, Dining and Services

What dining options are available?
Food Exchange restaurant is open daily, serving modern cuisine with global flavours and panoramic views of the runway and Southern Alps.
What are the Food Exchange opening hours?
Breakfast: 6.00am – 10.00am
All Day Dining: 10.00am – 5.00pm
Dinner: 5.00pm – 10.00pm
Is breakfast available and what does it cost?
Yes. Breakfast includes a full hot and continental buffet, with options to suit dietary needs.
Full buffet: $40
Does the hotel have a gym?
Yes. A fully equipped gym is open 24/7.
Does the hotel have a pool or spa?
No. There is no pool or spa on-site.
Are meeting rooms available?
Yes. Flexible meeting and event spaces with modern AV equipment are available for hire.
Is room service available?
Yes. Available during restaurant hours.
Are laundry services offered?
Yes. Same-day laundry and dry-cleaning services are available. The hotel does not have a guest laundry.
What in-room amenities are provided?
All rooms include a safe, ironing board, large TV with casting, climate control, Nespresso machines in premium rooms and bathroom amenities.
Does the hotel offer babysitting?
Not directly, but the team can provide third-party recommendations.
Is luggage storage available?
Yes. Complimentary luggage storage is provided.

Family, Groups and Events

Are children welcome and are meals discounted?
Yes. Standard Novotel family policies apply. Kids stay and eat free on selected packages.
Does the hotel accommodate group bookings?
Yes. Dedicated meeting rooms and event spaces are available for conferences, training days and special events.
Enquiries: HA542@accor.com
Can early breakfasts or takeaway meals be arranged?
Yes. Ideal for early flights or day trips.
Are cots and high-chairs available?
Yes, on request.
Is the hotel suitable for business travellers?
Yes. High-speed WiFi, modern rooms with workspace, meeting facilities and direct terminal access make the hotel ideal for business stays.

Location and Nearby

How far is the hotel from Christchurch city centre?
About 10–12 km, or a 15–20 minute drive.
Are there restaurants or shops nearby?
The airport terminal offers cafés, shops and services within a short walk from the hotel.
Can the hotel assist with tours or local activities?
Yes. The team can offer recommendations and help organise transport.
Are runway views available around the hotel?
Yes. Many rooms, the restaurant and rooftop areas offer clear views of airport operations.
Is the hotel affected by aircraft noise?
Noise is minimal due to the building’s acoustic design.

Sustainability and Policies

What sustainability initiatives are in place?
The hotel features filtered water stations, has removed single-use plastics, uses energy-efficient systems, supports local sourcing and operates a strong waste-reduction programme.
What is the smoking policy?
The hotel is smoke-free indoors. A designated smoking area is available outside.
What is the policy on service animals and accessibility needs?
Certified service animals are welcome. The hotel offers accessible rooms and facilities throughout.